Customer Policy
Shipping & Delivery Policy
MyeKashmir Market Place ships authentic Kashmiri products with care. This policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.
Last updated: 11 September 2026
Order Processing
Orders are typically prepared after successful payment confirmation (or after COD confirmation where Cash on Delivery is offered).
Processing time can vary with order volume, product type, handmade preparation, and verification checks. You will receive updates through order confirmation and subsequent status communications where available.
Shipping Destinations
MyeKashmir supports domestic shipping within India and also offers worldwide shipping for eligible destinations, consistent with our storefront messaging.
Some products, destinations, or payment methods may be restricted due to logistics, customs, or regulatory constraints. If we cannot ship to your address, we will contact you and arrange cancellation/refund for the affected order where payment was collected.
Shipping Charges
Shipping charges (if any) are calculated and shown during checkout before you confirm payment.
Promotional offers such as free shipping on qualifying orders may apply when advertised and when eligibility conditions are met.
Delivery Estimates
Delivery timeframes depend on destination, courier network conditions, customs clearance for international orders, weather, and other factors outside our direct control.
Any timelines communicated are estimates, not guaranteed arrival appointments, unless explicitly confirmed in writing for a specific order.
Order Tracking
You can look up order status using Order Lookup on our website with your order number and email. Where a carrier tracking number is available, we share it through order updates or support.
Address Accuracy
Please ensure your shipping name, phone, and address are complete and accurate. Delays, failed delivery attempts, or returns-to-sender caused by incorrect customer details may result in additional charges or refund deductions for outbound shipping, where permitted.
Delays and Failed Delivery
If delivery is delayed or fails, contact us with your order number. We will coordinate with logistics partners where possible.
Failed deliveries may be reattempted by the carrier, held at a local facility, or returned depending on carrier rules for your region.
Damaged Packages
We pack orders carefully for safe transit. If a package arrives damaged, please report it promptly with photographs as described in our Refund, Return & Cancellation Policy.
International Orders and Customs
For international shipments, customs duties, taxes, or import fees may be assessed by the destination country. Unless explicitly stated otherwise at checkout or in writing, such charges are the recipient’s responsibility.
Customs delays are outside MyeKashmir’s control, though we will help with available shipment documentation where reasonable.
Shipping Support
For questions about these policies, contact MyeKashmir Market Place at myekashmir@gmail.com or +91 95961 55652.
Postal address: near New Zainakadal Bridge, Nawabazar, Srinagar, Jammu and Kashmir 190002.