Customer Policy
Refund, Return & Cancellation Policy
This policy explains how MyeKashmir Market Place handles order cancellations, returns, and refunds. It is designed to be fair, clear, and consistent with our handmade and specialty product range.
Last updated: 11 September 2026
Overview
We want you to feel confident shopping for authentic Kashmiri products. Because many items are handcrafted, natural, or consumable, return eligibility depends on product type and condition.
If something goes wrong, contact us promptly with your order number and details so we can help.
Order Cancellation
You may request cancellation by contacting us with your order number before the order has been packed or handed to a carrier.
Once an order is in packing, dispatched, or out for delivery, cancellation may no longer be possible. In that case, our returns process (where eligible) applies after delivery.
We may also cancel an order for stock, payment, address, fraud-prevention, or pricing-error reasons. If we cancel after payment, we will initiate a refund for the affected paid amount.
Return Eligibility
Returns are generally considered for:
- Damaged products received in transit
- Defective products
- Incorrect products shipped relative to your confirmed order
Situations Where Returns May Not Apply
Unless required by applicable law or caused by our error/damage in transit, returns may not be available for:
- Opened or used personal-care / cosmetics items
- Consumable products such as saffron, dry fruits, honey, or similar goods once opened or where hygiene seals are broken
- Products returned without original packaging, tags, or proof of purchase/order reference where reasonably required
- Change-of-mind returns after dispatch, unless we expressly agree in writing for a specific order
- Minor natural variations in handmade or natural products (colour, weave, texture, weight within normal craftsmanship tolerance)
Damaged, Defective, or Incorrect Items
Please inspect your package on delivery where practical. If you receive a damaged, defective, or incorrect item, contact us as soon as possible and share:
- Order number
- Product name
- Clear photos of the issue and packaging (where relevant)
- A brief description of the problem
Return Process
Approved returns follow instructions we provide by email or support reply. Do not ship products back without confirmation, as unsolicited returns may not be processed.
We may require inspection before approving a replacement or refund.
Refund Process and Method
Approved refunds are issued to the original payment method where possible (for example the same card, UPI, wallet, or payment-provider channel used at checkout). Cash-on-Delivery refunds, where applicable, are arranged through a mutually agreed method after verification.
Refund timing depends on verification of the request and on the payment provider or bank processing cycle. We do not promise instant refunds.
Shipping charges may be refundable when the return is due to our error, damage in transit, or a defective/incorrect item. Shipping charges for customer-initiated non-eligible returns are typically not refunded.
Failed or Duplicate Payments
If a payment fails, your order may not be confirmed. If you believe you were charged more than once for the same order, contact us with payment references and we will investigate with our payment provider.
Need Help?
For questions about these policies, contact MyeKashmir Market Place at myekashmir@gmail.com or +91 95961 55652.
Postal address: near New Zainakadal Bridge, Nawabazar, Srinagar, Jammu and Kashmir 190002.
Please include your order number in every cancellation or refund request so we can assist quickly.